Policies & Returns

Due to the personal nature of this item, we do not accept any returns, unless they arrive damaged or defective. However, if you have any problems with your order, please contact directly.

To start a return, you can contact us at isabel@gemsbyisa.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. There will be an $8 charge for reshipping returned items. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at isabel@gemsbyisa.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.